FAQ

30 DAYS WARRANTY

PECULIAR WARRANTY

  • As an act of love and support to our customer we in Peculiar will provide 30 days product warranty from the date of order received.
  • Before you decide to send us your damaged product through our warranty program, please first reach out to us at our Facebook account or csr.peculiar@gmail.com, include a photo.
  • We offer 30 days warranty, from purchase date, any manufacturer’s defect that occurs in the materials or workmanship.
  • Scratched lenses as a result of normal use are not covered by this warranty.
  • The program does not cover a product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user.

** This is only applicable to products purchased on our website. 

**If the reason is a factory defect, then we will pay for the shipping fee.

ORDER AND SHIPPING

How to order?

1. Search and browse our wide selection of products CLICK SHOP
2. Choose product and add to cart
3. Once order is finalized, click CHECK OUT
4. Review order and contact details and select PAYMENT METHOD
5. Click COMPLETE ORDER and wait for the confirmation email.

Is there a shipping fee?

  • We offer free shipping for orders worth P1000 and up. Free shipment will only be shown if you reach a total order of P1000.

Can I cancel my order?

  • All check out orders are considered final. We do not allow cancellation of orders once placed.

I got a voucher / promo code. How can I use this?

  • Add your products to the shopping cart and enter the promo code upon check out page.

Why is my order canceled?

  • Delivery Failure – address is unlocated and the courier cannot reach you
  • Out of stock – your order is canceled due to one of the items that you have added to cart is not
    available.
  • Wrong payment method – You have selected the wrong payment method. (We do not accept Cash on delivery for order that will be collected at LBC Branches)
  • Incomplete Shipping Details – to ensure delivery, please provide complete delivery address and active mobile number.

< Unit Number, Building Name or Lot/Block Number > 
< House Number, Street Name > 
< Village/Subdivision > 
< Barangay Name, Postal Code, City >
 < Name of Landmark >

 TRACK YOUR ORDER 

How do I track my order status?

  • Tracking number of your order will be provided via email once the order is confirmed and processed.
  • You can also message us on our facebook account.

How long delivery does usually takes? 

  • Delivery of item/s is subject to the courier’s service. You may check and track your orders via the tracking website of the courier you have chosen upon checkout. Tracking number is provided on the confirmation email.
  • You can choose rush shipment via Lalamove/Grab and other forms of logistic on the checkout option Same day pick up. cut off 8 pm. Message us on Facebook once order was placed.
  • Your package will be dispatched within 24 hours, after we have confirmed your order. 
  • Order/s placed on Saturday and Sunday will be dispatched on the next business day (Monday).

PAYMENT METHOD

What are the payment methods available?

We have the following affiliated banks and methods to help you have a better online transaction

  • PAYMONGO
  • CREDIT CARD
  • LALAMOVE / GRAB - Same day pick up. cut off 8 pm
  • COD - We also offer CASH ON DELIVERY. Less hassle. Pay once your order is delivered at your doorstep.
  • DOP - LBC branch pickup, please indicate the branch on the notes before payment options.

REGISTRATION

Do I need to register?

  • You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases

Why should I become a registered user?

  • Our registration process is fast, free, and will save you time for future purchases
  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

RETURNS & REFUNDS

Can I return a pair I ordered? 

  • We only allow returns and exchanges of the items is they are defective or damaged upon receipt.
  • We do not offer refund and exchanges due to CHANGE OF MIND
  • We also provide 30 days warranty

How do I return /  replace a product

  1. Send un a message on Facebook to let us know that you are returning the package
  2. Wait for the confirmation email, result of the investigation and instruction on how to return the package
  3. After we have received your packaged, we can replace it with another item or give you a refund.

** This is only applicable to products purchased on our website. 

**If the reason is factory defect, then we will pay for the shipping fee

**If the reason is due to personal reference, then customer takes care of all the shipping fees

How can I get my refund?

  • Refund will depend on the payment option you have selected upon check out. 
    • Cash on delivery/ Debit Card transactions, refund will be deposited to the provided bank account
    • Credit Card / Paypal transactions, refund will be send back to the respective accounts used.

INQUIRIES

Why can’t I add an item to my cart

  • Item selected might be out of stock. Do not worry, you choose to be waitlisted to be notified once the item has restocked.

I have other questions. Can I talk to someone?

  • Sure thing! Send us a message on facebook If you still need help you can message us or call us at + 63 9474976297

Peculiar Eyewear

🕶️ Style and Protection with Peculiar Eyewear! The only eyewear in the Philippines with certification for UV400 and BlueLight blocking technology!

🛡️ Introducing SafeShield and BlueShield Lens by Peculiar!

⭐Best Fashion Accessory 2020  - ABS-CBN

⭐Most Trusted Computer Eyewear! - Southeast Asia international Awards

⭐Ces Drilon beyond news: Seeing clearly now—literally -lifestyle.inquirer

⭐""Ken Chan X Peculiar.. personally handpicked by Ken, focusing on protection and his personal style""- GMA

⭐""Brand of antiradiation computer eyewear""- Lifestyle.Inquirer

⭐""Collection offers computer and gadget protection"" - The Philippine Star

⭐""Get style and protection from Ces Style X Peculiar"" - Ces Drilon of ABS-CBN

⭐"Most promising online Brand" - Grab

💝 Peculiar Eyewear, Passes International Standard for USA and Europe.

📦 Package and Production

All our eyewear are assembled in the Philippines from cutting the lens , and testing the lens for quality control. Said eyewear need to pass the naked eye test 3x then UV400 and BlueLight machine test (Spectrum Transmission) individually before being sent. To guaranty the safety of our eyewear.

✅Eyeglass/eyewear Comes with a free protective case and microfiber wiper, harmful light tester so you will know said items pass our quality control.

✅Peculiar Eyeglass / Eyewear lenses protect fully against harmful blue light while offering an attractive, near-clear look. Full protection Eyeglass /Eyewear, real color. Can also be use as a replaceable frame for your graded lens.

✅Eyeglass / Eyewear Design for both man and women use, affordable, Fix nose pad with extra comfort.

✅ Anti-radiation glasses have the functions of absorbing Low-frequency microwave, and the wearer would have a fresh and natural vision without compromising your fashion. It can also prevent headache, migraine and other eyes irritating problem cause of too much exposure from harmful rays.

 

✅ PLEASE TAKE NOTE: Although we have made every effort to be as accurate as possible, all weights, dimensions and measurements indicated on our store are approximate only and subject to change, and as provided to us by the manufacturers of the Products in question.

✅  Be advised images of the Products on our store are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

Peculiar Eyewear is partnered with “The Eye MD Ophthalmology Clinic” in providing professional care for our customers.

👓 Key points about Harmful Light!

Like ultraviolet radiation, high-energy visible blue light has both benefits and dangers. Here are important things you should know about blue light:

  1. Blue light is everywhere.
  2. HEV blue light rays make the sky look blue.
  3. The eye is not very good at blocking blue light.
  4. Blue light exposure may increase the risk of macular degeneration.
  5. Blue light contributes to digital eye strain.
  6. Blue light protection may be even more important after cataract surgery.
  7. Not all blue light is bad.

🛑🛑🛑Eyewear Maintenance, please don't use any alcohol or disinfectant with alcohol for cleaning the lens. This might result on damaging the protective filter of said eyewear. In line with this please use mild soap or dishwashing liquid with water as a better substitute. Also please only use 100% cotton fabric or for cleaning said lens."