Can I return a pair I ordered?
- We only allow returns and exchanges of the items for the following reasons:
- Wrong Item Received
- Incomplete / Missing item / Accessories / Parts
- Damaged Item (Manufacturing Damage only)
- The following reasons for a return would be INVALID:
- Change of Mind
- Order received is correct but did not match customer expectations.
(Overlooked info / Misread product description / Sizing)
- Minimal scratches on the lenses. If the lenses are still functional and that minimal scratch would not impact the vision/usage of the glasses.
- We also provide 30 days warranty (see Peculiar Warranty for details)
How do I return/replace a product?
- Send us a message on Facebook to let us know that you are returning the package.
- Wait for the confirmation message, the result of the investigation, and instructions on how to return the package.
- After we have received your package, we can replace it with another item or give you a refund.
** This is only applicable to products purchased on our website.
**If the reason is a factory defect, then we will pay the shipping fee.
**If the reason is due to personal preference, then the customer takes care of all the shipping fees.
How can I get my refund?
Refund will depend on the payment option you have selected upon check out.
Cash on delivery/ Debit Card transactions, a refund will be deposited to the provided bank account
Credit Card / Paypal transactions, a refund will be sent back to the respective accounts used.